Ordering and Shipping

How do I place an order? Placing an order on The Medical Equipment Company is straightforward. Simply browse our product categories, select the items you wish to purchase, and add them to your cart. Once you’ve completed shopping, proceed to checkout and follow the prompts to finalize your purchase.

What are the shipping options available? We offer several shipping options to accommodate your needs. Standard shipping typically takes 5-7 business days, while expedited and overnight shipping options are available for an additional fee. Shipping costs are calculated at checkout based on the destination and weight of the package.

Can I track my order? Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier’s site for real-time updates.

Returns and Refunds

What is your return policy? We accept returns on most items within 30 days of receipt. The products must be in their original condition and packaging. Please contact our customer support team to initiate a return.

How long does it take to process a refund? Once we receive your returned items, we will inspect them and process your refund within 5-7 business days. The refund will be credited back to your original payment method.

Are there items that cannot be returned? Due to health and safety regulations, certain items such as opened consumables and custom-made equipment cannot be returned. Please refer to our full return policy for more details or contact our customer support for assistance.